Sound Ordnance ™ Winning the Battle for Great Sound

Virtual Gateways LLC™ Limited Warranty (Valid Only in the U.S.A. and Canada)

Virtual Gateways LLC (“Virtual”) warrants this Product (expressly excluding any accessories) against defects in material or workmanship as follows:

Terms of warranty coverage:

This warranty covers the product during the warranty period so long as the product is owned by the same individual whose name appears on the invoice received upon purchase of the product. Product must be purchased from an authorized dealer or this Warranty will not be honored. Transferring possession of the product to a subsequent owner will void this warranty. In the event service is required the product must be delivered within the warranty period, transportation prepaid by you to Virtual Gateways LLC, 1 Crutchfield Park, Charlottesville, VA 22911. Prior to returning the product you must first obtain a return authorization number from Virtual by calling 1-800-955-9094. You will need to carefully package the product using adequate packing material to prevent damage in transit and include in the package your Return Authorization Number, name, address, telephone number where you can be reached during business hours, a copy of your dated sales receipt, and a detailed description of the problem. You are responsible for removal and installation of the product. Proof of purchase in the form of a bill of sale which is evidence that the product is within the warranty period MUST be presented to obtain warranty service. Virtual will pay the cost of returning the repaired or replacement product to you within the United States of America or Canada within 8 to 12 weeks from the time of receipt of a product which is determined to be covered under this warranty by Virtual. Any removal or defacement of the unit’s serial number will void this warranty.

Warranty Period:

For a period of 3 years for parts and 3 year for labor from date of the original purchase from an authorized dealer, if this Product is determined by Virtual to be defective Virtual will repair or replace the Product with a new, rebuilt or refurbished unit of comparable value, at Virtual’s sole option, without charge to you for parts or actual repair work. Parts and/or replacement units supplied under this warranty may be new, rebuilt or refurbished at the option of Virtual.

What’s Not Covered:

This warranty does not cover any product used in any trade, business, industrial or commercial application; customer instruction, installation, set up adjustments, signal reception problems, cabinet, cosmetic or appearance items, any damage to recordings, or recordings of tapes or discs, any damage to product resulting from alterations, modifications, accident, misuse, negligence or abuse, damage due to lightning or power surges; subsequent damage from leaking, damaged or inoperative batteries or the use of batteries different from those specified in the owner instructions; speakers subjected to power in excess of published power rating; damage due to improper operation or maintenance, connection to improper voltage supply; attempted repair by anyone other than Virtual; damage from improper maintenance; damage incurred in transit; damage or defects caused by the use of unauthorized parts or labor. This warranty does not cover consumables, (fuses, batteries, etc.).

This warranty does not cover the cost of parts and labor which would be otherwise provided without charge under this warranty, obtained from any source other than Virtual.

This warranty is invalid if the factory applied serial number has been modified, altered or removed from the Product.

This warranty is only valid in the United States of America and Canada.

Your Rights:

Repair or replacement as provided under this warranty is the exclusive remedy of the consumer. Virtual shall not be liable for any incidental or con¬sequential damages for breach of any express or implied warranty on this prod¬uct. Except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose on this product is limited in duration to the duration of this warranty. Some states or provinces do not allow limitations on how long an implied warranty lasts, and some states or provinces do not allow the exclusion or limitation of incidental or consequential damages. The above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state or province.


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